Services
On-boarding Process
When starting with Manage My Desk, one of our Directors will go through a thorough a multi-step process to on-board you into our system. This allows us to get to know your business, its needs, and what needs to be done before we get started.
This involves:
having a video meeting with one of our Directors,
determining your current processes and identifying needs e.g. online intake forms, creating communication templates
getting access to phones, emails, software etc. and
completing Manage My Desk forms specifying intake processes and preferences
The on-boarding process attracts a once-off fee that starts from $750 + GST. This fee is determined on the setup needs of the practice.
Lighten Your Load with MMD
Our VA service includes:
Diary management / reschedule appointments
Email and phone management
New client intake process
Obtaining copies of referrals and uploading to practice management system
Following up Mental Health Care Plans and ensuring they are compliant with Medicare requirements
Invoicing/payment processing
Processing rebates, third party invoicing
Data entry / maintain updated client information on your software
Following up inactive clients improving client retention
Maintain your client waitlist with accurate information and touch base contact every 3-4 weeks
Pricing is based on a number of factors including, the number of clinicians, FTE, and number of client appointments per week. Find out more about the cost of MMD Virtual Admin services.